Customer Service Claims Representative (Hiring Immediately)
USAA
Phoenix, AZ
20 days ago
$43,750 - $45,750
Job Description
Join USAA as a Customer Service Claims Representative and empower the military community to achieve financial security. Benefit from a fully paid training program and develop your skills in a supportive environment while providing exceptional service to our members.
Key Responsibilities
Document First Notice of Loss (FNOL) for claims
Build loss reports and verify coverage
Assist with claims process inquiries
Resolve status inquiries and route to adjuster when needed
Operate in a fast-paced contact center environment
Manage time effectively and adhere to work schedule
Engage in continuous improvement and coaching
May initiate emergency services for claims
Support workload surges and catastrophe response operations
Identify and control business risks as per policies
Required Qualifications
High School Diploma or GED
Exceptional customer service skills
Active listening and effective communication skills
Interpersonal skills for team collaboration
Ability to prioritize and multi-task
Successful completion of a job-related assessment
Ability to acquire and maintain insurance adjuster license within 90 days
Preferred Qualifications
US military experience through military service or as a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursVarious wellness programsCareer path planning and continuing education