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Job Description
Join Citizens as a Part-Time Teller and make a real difference for customers by providing personalized financial guidance and support. You'll help customers navigate transactions, enhance their banking experience, and contribute to their financial success while enjoying a range of meaningful benefits.
Key Responsibilities
Greet customers in the lobby and assist with transactions
Demonstrate the use of mobile app and ATMs
Provide personalized advice and solutions to help customers achieve financial goals
Educate customers about Citizens products and services
Follow financial policies and procedures for cash handling
Required Qualifications
High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology to support the delivery of business goals
Ability to work branch hours, which can include weekends and evenings
Preferred Qualifications
1 year of experience processing transactions (cash and/or digital payments)
Motivates others, like teammates, business partners, and specialists, through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively
Benefits & Perks
4 hours of paid time off annually for volunteeringDonations to eligible organizations matched up to $1,000 annuallyComprehensive health care coverage (medical, dental, vision)401K with corporate matchTuition assistanceMental health and wellbeing programsDiscounts on student loan refinancing