Join Optum as an Accounts Receivable Collector and play a crucial role in improving health outcomes through specialized collection functions. This full-time position offers a hybrid work environment and comprehensive benefits while providing you the opportunity to advocate for patients and maintain excellent relationships with providers.
Key Responsibilities
Exhibit superior customer service behavior and communication skills
Document calls clearly and precisely
Maintain department productivity standards (56 accounts daily, 95% accuracy)
Perform collection activities on assigned work files
Maintain proper aging of accounts receivable
Conduct audits of patient accounts for accuracy
Monitor payments for conformity to fee schedules
Contact patients and insurance carriers regarding delinquent accounts
Negotiate payment plans
Identify delinquent accounts for outside collection agencies
Protect and disclose patient information per HIPAA standards
Perform additional duties as assigned
Required Qualifications
High School Diploma / GED
Must be 18 years of age OR older
1+ years of current professional medical collection experience
Experience with CPT/ICD-10 coding
Knowledge of HCFA requirements
Working knowledge of contracted insurance plans
Working knowledge of current state and federal laws governing collections
Proficiency with Microsoft Office (Outlook, Excel, Word, Teams)
Ability to work on-site once a week
Ability to work any of the 8-hour shift schedules during business hours
Preferred Qualifications
Knowledge of California industrial fee schedule billing requirements
Knowledge of clearing houses and HealthPlan portals
Bilingual fluency in English and Spanish
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionPaid training