Join Teleperformance USA as a Temporary Customer Experience Senior Specialist, where you'll coach agents, enhance sales skills, and drive performance in a supportive environment. This role combines leadership and operational excellence to deliver superior consumer experiences.
Key Responsibilities
Assist on the phone for consumer escalations or understaffing
Support training initiatives and strategy
Coach Agents/Representatives to improve knowledge and sales skills
Collaborate with Operations Manager and site Supervisors
Drive high-performance sales, compliance, and consumer experience standards
Monitor agents via Live listen
Complete daily call reviews and coaching as outlined in the Standard Operating Procedures
Required Qualifications
Health Insurance License
Previous call center experience
More than six months experience as an inbound call center customer service representative
More than six months experience as a mentor, trainer, or acting supervisor
Strong written and verbal communication skills
Strong leadership skills
Excellent organizational and time management skills
Ability to work independently and multi-task
Must pass background and drug test
Preferred Qualifications
College degree
Working experience with creating or compiling reports using various sources of data
Experience with Microsoft Office Products – Excel, Word, and PowerPoint
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k, and more)Paid Time OffEmployee wellness and engagement programs