Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
Lomita, CA
14 days ago
Job Description
Join Blue Shield of California as the Manager of Operations for the Behavioral Health Utilization Management Intake team. Lead daily operations, ensure regulatory compliance, and foster a positive work environment while overseeing treatment authorization requests and team performance.
Key Responsibilities
Oversee daily operations and performance of the BH UM Intake team
Ensure timely and accurate processing of treatment authorization requests
Foster a positive workplace culture and build successful working relationships
Manage operational objectives and participate in group objectives
Oversee caseload management and adherence to regulatory requirements
Develop production standards and monitor staff productivity
Provide coaching and mentoring to non-clinical staff
Identify and drive process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years relevant experience
3 years management experience as a team leader, supervisor, or project/program manager
Understanding of management approaches like scheduling, coaching, and risk management
Functional expertise in area of responsibility
Advanced knowledge usually obtained through education and experience