Per Diem Patient Services Representative Associate - Saint Paul, MN
Optum
Elk River, MN
11 days ago
$16.00 - $28.85
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Job Description
Join Optum as a Per Diem Patient Services Representative Associate in Saint Paul, MN, where you will be the first point of contact for patients, helping them navigate their healthcare journeys. Your role will directly impact health outcomes by providing compassionate support and logistical assistance to patients in need.
Key Responsibilities
Greets and welcomes patients, directing them to their appointments
Collects and verifies demographic, insurance, and benefits information
Checks in and interviews patients to complete necessary paperwork
Obtains and explains cost information to patients and collects co-pays
Addresses and resolves claim issues or registration errors
Provides customer service for inbound and outbound telephone calls
Assists in scheduling additional appointments
Mentors other staff and gathers medical record information as needed
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire
Ability to work on a Per Diem basis, at least 1 shift per week starting at 6:30am, 7:00am & 9:00am
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
$750 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution