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Job Description
Join Optum as a Patient Services Representative, where you'll play a crucial role in providing excellent customer service in a dynamic healthcare environment. Support our mission of coordinated care while enjoying a range of benefits and opportunities for career advancement.
Key Responsibilities
Adhere to standards of professionalism
Maintain professional appearance and behavior
Respect confidentiality and HIPAA compliance
Function as a team member committed to quality patient care
Verify insurance eligibility and patient information
Schedule and manage patient appointments
Handle difficult situations with professionalism
Maintain organized and neat office environment
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service or healthcare related experience
Intermediate level of computer proficiency
Preferred Qualifications
Experience as a receptionist in a healthcare setting
Experience working with an electronic health records
Experience working with scheduling programs
Knowledge of minimal medical terminology
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan optionsDental, Vision, Life & AD&D Insurance401(k) Savings PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits