Join DriveTime as a Loan Advisor, where you'll help customers navigate their auto loans while building strong relationships. This role involves collecting payments, negotiating plans, and ensuring customer satisfaction in a supportive environment with ample growth opportunities.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate, negotiate, and build relationships with customers
Monitor and ensure regular follow-up on loan repayment agreements
Assist customers with debt repayment plans
Utilize computer systems for skip tracing
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Located on-site in Fort Worth, TX
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programPaid time off including wellness days and holidays