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Job Description
Join Optum as an Associate Patient Care Coordinator, where you'll be pivotal in enhancing patient care through administrative support in a clinical setting. This full-time role requires flexibility to work various shifts and provides an opportunity to engage with patients directly, ensuring a smooth registration process and accurate data handling.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process.
Utilizes computer systems to enter, access, or verify patient data.
Gathers necessary clinical information and processes referrals and pre-authorizations.
Verifies insurance coverage and creates price estimates.
Collects patient co-pays and conducts discussions about financial obligations.
Identifies outstanding balances and attempts to collect amounts due.
Confirms and creates scheduled appointments for patient services.
Responds to inquiries from patients and caregivers in a compassionate manner.
Generates and reviews patient data reports.
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience in a hospital, office setting, customer service setting or phone support role
Intermediate level of proficiency in typing skills
Ability to work a full-time scheduled with any shift during a 24-hour, 7 day a week schedule (to include holidays)
Driver's license and access to reliable transportation
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off with 8 Paid HolidaysMedical Plan options with Health Spending or Health Saving accountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits