Bilingual Spanish/English Customer Service Representative—CWB (Chubb Workplace Benefits)
TEKsystems
Columbia, SC
27 days ago
$22.50 - $23.50
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Job Description
Join TEKsystems as a Bilingual Customer Service Representative, where you'll provide exceptional service in a fast-paced environment. Utilize your communication and problem-solving skills to support our Workplace Benefits contact center, ensuring a positive experience for our customers.
Key Responsibilities
Provide superior customer experience via phone calls
Handle caller requests efficiently and professionally
Build rapport with customers
Navigate multiple systems to resolve inquiries
Maintain performance and quality standards
Work collaboratively with team members
Complete additional tasks as assigned
Required Qualifications
High school diploma or equivalent
3-5 years of insurance experience
Customer-focused mindset
Effective communication skills (verbal and written)
Proficient in computer skills and multi-tasking
Preferred Qualifications
Previous experience in a high-volume contact center