Join Cooper University Health Care as a Patient Services Representative, where you'll greet patients, manage registrations, and enhance the patient experience. This role offers a dynamic environment and opportunities for career growth within a supportive team committed to excellence in healthcare.
Key Responsibilities
Greets patients and guests using AIDET for excellent service
Performs registration functions and validates patient information
Utilizes technology to assist patients upon arrival
Makes and manages patient appointments efficiently
Collects co-pays and performs non-clinical administrative duties
Communicates with multidisciplinary team members
Maintains knowledge of regulatory standards
Required Qualifications
High School Diploma or equivalent
Customer service oriented attitude/behavior
Excellent communication skills (verbal and written)
Ability to use computers
Preferred Qualifications
One year of recent registration or billing experience
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals
Epic experience
Excellent organizational and teamwork skills
Demonstrated performance of excellent customer service skills