Job Title: Personal Finance Manager

Job Description

This role involves providing consumer credit counseling and administering debt management services. It focuses on recovering loan payments that might otherwise be lost due to members' financial difficulties.

Responsibilities

• Provide consumer credit counseling to members.
• Administer debt management services effectively.
• Recover loan payments affected by financial difficulties.
• Evaluate and address member needs through critical thinking.
• Apply innovative approaches to solve technical design issues.
• Conduct systems analysis and evaluate workflows and procedures.

Essential Skills

• Experience in collections, sales, retail, administrative, and customer service.
• Background in insurance and banking preferred.
• Bachelor's or Associate degree with retail or sales experience preferred.
• High School Diploma with collections or call center experience required.
• Proficiency in using multiple computer systems.
• Strong communication skills and empathy towards member situations.
• Ability to think critically and creatively.

Additional Skills & Qualifications

• Financial background or banking experience is an advantage.
• Experience in a call center or fast-paced environment with aggressive goals.
• Working knowledge of consumer and credit card collections systems, policies, and procedures.
• Effective skills in word processing and spreadsheet software.

Why Work Here?

Our organization fosters a collaborative and high-energy environment. We prioritize empathy and understanding towards our members' situations, which allows us to deliver exceptional service. Join our team to leverage innovative solutions and grow in a supportive environment.

Work Environment

The work environment is characterized by high call volumes and a team-oriented approach. Employees are expected to be well-spoken and competent, with a focus on meeting aggressive goals in a fast-paced setting.

Job Type & Location

This is a Contract to Hire position based out of Winchester, Virginia.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Winchester,VA.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.