Head of Client Experience

Join Our Team as a Customer Experience Manager with Floor Coverings International! At Floor Coverings International, we're not just a flooring company; we're the #1 Customer-rated Flooring company in the country. With close to 300 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.As a Customer Experience Manager with Floor Coverings International, you play a vital role in the growth and expansion of our local franchise. A successful Customer Experience Manager will enable us to write more estimates, efficiently schedule and manage projects, support our marketing efforts, and maintain accurate financial records for the business. This position will be instrumental to build a 5-star Customer Journey process, starting from customer acquisition, through installation. Bonus opportunities Extensive training programs and support Full-time position with 40 hours per week ~1-3 years of project management or event management experience ~ Guerilla marketing experience ~ Bilingual in English/Spanish is a preferred skill for the position ~ Flooring Industry experience strongly preferred Engage in the community; Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Customer Experience Manager with Floor Coverings International.