Join USAA as an Automobile Claims Specialist, where you will manage the complete claims process, ensuring compliance with state laws while delivering exceptional service. Enjoy a flexible work environment and comprehensive benefits as you support our military community.
Key Responsibilities
Investigates liability and applies appropriate coverage for auto claims
Negotiates liability for comparative negligence
Identifies coverage concerns and creates SIU referrals when appropriate
Gathers information to determine liability from multiple sources
Resolves claims through proactive problem solving and decision making
Documents thought process for claims handling
Collaborates with business partners to facilitate claims resolution
Utilizes digital tools to drive timely resolutions
Applies knowledge of P&C insurance products and claims handling processes
Supports workload surges and catastrophe response operations
Works various types of claims, including higher complexity
Ensures risks are effectively identified and controlled in accordance with policies
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of customer service experience
Dynamic experience handling low complexity auto non-injury liability claims
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
Developing knowledge and understanding of auto claims contracts, case law, and state laws
Demonstrated negotiation, investigation, communication, and conflict resolution skills
Proficient in prioritizing and multi-tasking
Preferred Qualifications
Recent Guidewire experience
Current adjusters license
1-2 years recent end-to-end claims handling experience
2 years current experience handling liability claims
US military experience through military service or as a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pension plansLife insuranceParental benefits and adoption assistancePaid time off with paid holidays plus 16 paid volunteer hoursVarious wellness programsCareer path planning and continuing education