Join Optum as an Associate Patient Care Coordinator to support patients and clinical staff in a transformative behavioral health care environment. You'll handle patient check-ins, manage communications, and help ensure seamless access to care while contributing to a compassionate and holistic approach to health.
Key Responsibilities
Review patient charts prior to appointments
Complete patient check-in and check-out processes
Assist with onboarding new patients and ensure paperwork is completed
Process payments and manage patient communications
Schedule and update existing patients
Support prescribers with prior authorizations and lab tests
Order and restock supplies
Ensure work locations are presentable and welcoming
Maintain patient confidentiality
Required Qualifications
High School Diploma / GED
1+ years of experience in an office environment (preferably in a mental health or medical setting)
Preferred Qualifications
Experience with insurance verification
Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs)
Basic understanding of medical terminology
Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences
Ability to work independently and as part of a team
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical, Dental, Vision, Life & AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits