Patient Services Representative Associate - Saint Paul, MN
Optum
Mendota Heights, MN
4 days ago
$16.00 - $28.85
This Job Position Has Expired
This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Services Representative Associate, where you'll be the first point of contact for patients, providing essential support and a compassionate presence. Your role will directly contribute to improving health outcomes in the community, making a meaningful impact on individuals and families.
Key Responsibilities
Greet and welcome patients, providing a supportive first impression
Collect and verify demographic and insurance information
Check in and interview patients to complete required paperwork
Obtain and explain cost information, collect co-pays
Address and resolve claim issues or registration errors
Provide customer service for inbound and outbound calls
Assist in scheduling appointments
Mentor other staff and gather medical record information
Support dynamic needs of the healthcare environment
Required Qualifications
6+ months of customer service experience
Intermediate proficiency with Microsoft Office
Ability to work standard daytime hours during training
Ability to work an average of 32 hours per week in 8-hour shifts
Ability to work every other weekend
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
$1,000 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programs401k contribution