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Customer Service Representative

Staples, Inc.

Naperville, IL
12 days ago

Job Description

Join Quill, a leader in office supplies under Staples, as a Customer Service Representative. This role involves managing a sizable account portfolio, acquiring new business, and developing strategic growth plans to enhance customer relationships and drive sales.

Key Responsibilities

  • Responsible for sales results for assigned book of accounts (~$8-10M+)
  • Acquire new business and grow sales while managing the current customer base
  • Map accounts and identify core and specialty category opportunities
  • Build strategic growth plans and identify new opportunities
  • Utilize enablement tools to keep customer data updated and manage pipeline
  • Know products, customers, and vertical markets
  • Execute sales strategies through various channels
  • Leverage sales methodologies to retain and grow the customer base

Required Qualifications

  • High School Diploma or GED
  • 3+ years sales experience in Account Management and/or Business Development
  • Availability to travel (up to 4x per year)

Preferred Qualifications

  • Proficient computer skills and knowledge of Microsoft Office
  • Prior experience working with large complex accounts
  • Responsibility for a sales quota with a track record of exceeding it
  • Managed complex deals from start to finish
  • Experience with business-to-business sales process
  • Responsibility to retain and grow accounts

Benefits & Perks

Inclusive culture with associate-led Business Resource Groups112 Hours of PTO and Holiday ScheduleOnline and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programs