Join Optum as a Patient Care Coordinator and play a vital role in improving health outcomes for the community. You will work collaboratively with the care team to provide excellent customer service while ensuring the efficient completion of processes and protocols. Enjoy a supportive culture with opportunities for professional growth.
Key Responsibilities
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
File and maintain medical records
Confirm and schedule appointments
Answer telephone calls promptly and courteously
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team
Provide effective communication to patient/family team members and other health care professionals
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service or healthcare-related experience
Intermediate level of computer proficiency including the use of MS Word, Excel, Outlook, and multiple web applications
Reliable transportation
Preferred Qualifications
1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Knowledge of Epic EMR software
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance)