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Job Description
As a Client Relationship Manager at Cognizant, you will play a vital role in managing key banking and financial services accounts. Your expertise will drive client satisfaction, revenue growth, and employee retention while fostering trusted relationships and delivering innovative solutions.
Key Responsibilities
Build trusted relationships with client stakeholders
Understand the client environment, issues, and priorities
Work with clients to define their problems and co-create solutions
Drive RFPs / proactive bids for renewals, extensions, and expansion
Track BFS industry trends and bring proactive ideas and solutions
Serve as the day-to-day point of contact for clients
Responsible for backlog growth including renewals and extensions of current engagements
Lead onsite project teams to ensure understanding of the client environment
Required Qualifications
Minimum 10 years of experience in a client facing role in a consulting firm or account/engagement management in IT professional services within BFS vertical
Experience managing Client P&L of $15+ million including reporting and metric assessment
Excellent ability to influence and communicate effectively with business stakeholders up to C-Suite
Ability to interface at all levels of an organization
Excellent oral and written communication skills and executive presentation skills
Bachelor’s degree
Preferred Qualifications
MS or MBA degree
Strong background in project environment and application development in BFS vertical
Proven ability to contribute to new business development efforts
Detail-oriented and able to manage complex assignments
Demonstrable problem-solving abilities with enterprise-wide implications
Flexibility to work among diverse corporate environments
Benefits & Perks
Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan