Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you will help transform client operations and drive innovation in customer service. Leverage your extensive expertise to manage projects, mentor teams, and become a thought leader in the industry.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG’s intellectual capital
Scope and structure project work
Onboard team members and guide the team
Drive client recommendations and insights
Develop an external profile and build a network of industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise and recognized as a trusted advisor to senior executives
Expertise in driving improvements across operations, people, and technology challenges
Clear track record of using technology to innovate
Excellent multi-tasking skills and strategic thinking
Excellent verbal and written communication skills
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred
Preferred Qualifications
Consulting experience
Professional network within the industry
Intellectual curiosity and desire to be a thought leader in Customer Service
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow $10 copays for doctor visits and prescriptionsDental coverage with orthodontia benefitsVision insurance for glasses and contact lensesGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits