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Job Description
As an Associate Director at BCG, you will lead transformative customer service initiatives for clients, leveraging your extensive experience to enhance operations and drive innovation. This role combines strategic oversight with hands-on management, ensuring impactful outcomes in a collaborative environment.
Key Responsibilities
Transform customer service operations for clients
Manage and advise teams on projects
Contribute to BCG’s intellectual capital
Build external profile and network in the industry
Coach and mentor team members
Required Qualifications
10-15+ years of experience in customer service leadership roles
Track record of driving complex transformations through technology and process innovation
Expertise in customer service operations
Strong knowledge of leading technology solutions in customer service
Zero dollar health insurance premiums for employees and family membersLow copays for medical visits and prescriptionsDental and vision insuranceReimbursement for gym membershipsGenerous paid time offPaid Parental LeaveRetirement contributions