Join Staples as an Accounts Receivable Specialist to manage and resolve outstanding accounts while providing exceptional customer experiences. Utilize your negotiation and problem-solving skills to drive timely payments and support your finance team in achieving profitability and growth.
Key Responsibilities
Manage a portfolio of delinquent accounts, ensuring timely collection of payments
Negotiate payment arrangements with customers while adhering to company policies
Track and document customer interactions and payment commitments
Provide guidance and support to junior staff in handling complex collection cases
Collaborate with other departments to resolve billing disputes and clarify account status
Maintain accurate and up-to-date records of collection activities
Implement strategies to increase the effectiveness of the collection process
Required Qualifications
High school diploma or GED
Minimum of 3 years of relevant experience in collections, customer service, or a related field
Experience in using customer management software
Familiarity with Microsoft Office Suite
Preferred Qualifications
Experience with negotiation and conflict resolution in a customer-facing environment
Knowledge of collections regulations, such as the Fair Debt Collection Practices Act (FDCPA)
Experience in a call center or high-volume collections environment
Benefits & Perks
Inclusive culture with associate-led Business Resource GroupsFlexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)Online and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programsAdditional perks and benefits