Join Guidehouse as a Patient Account Representative to support clients in managing and resolving patient accounts. You will handle calls, follow up on claims, and ensure accurate billing while working in a collaborative office environment. This role is crucial in maintaining excellent customer service and efficient account management.
Key Responsibilities
Account Review
Appeals & Denials
Medicare/Medicaid processing
Insurance Follow-up
Customer Service
Billing management
Complete all business-related requests and correspondence from patients and insurance companies
Work on 40-70 Accounts Per Day
Complete all assigned projects in a timely manner
Assist clients and patients in all requested tasks
Research and respond to all patient inquiries
Update patient demographic information and initiate account adjustments
Resolve account balances to zero before collections
Required Qualifications
High School Diploma / GED or 3 years of Relevant Equivalent Experience in Lieu of Diploma / GED
0-2+ years experience in office, business, operations, customer service or healthcare field
Preferred Qualifications
Previous experience working in insurance portals
PC skills in a Windows environment
Knowledge and utilization of desktop applications to include Word and Excel
Ability to initiate and follow through on projects and work independently with minimal supervision
Benefits & Perks
Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysDiscretionary variable incentive bonus eligibilityParental Leave401(k) Retirement PlanBasic Life & Supplemental Life InsuranceHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare Program