Join Optum as a Patient Access Representative Lead in Fridley, MN, where you will play a pivotal role in greeting patients and ensuring a smooth registration process. Enjoy a supportive work culture with comprehensive benefits and the chance to make a meaningful impact on health equity.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete the registration process
Obtains signatures from patients as needed
Directs patients to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolves claim issues or registration errors on patient accounts
Verifies insurance eligibility and benefits information
Explains cost information to patients if necessary
Collects on patient financial obligations
Screens and approves patients for financial assistance programs
Provides technical or functional direction for employees
Assists patients in completion of request for information forms
Provides customer service for inbound and outbound telephone calls
Collaborates with leaders to ensure effective team operations
Identifies and brings forward trends to leadership
Completes Quality Audits as assigned
Participates in the orientation and training of employees
Participates in on-call rotation as defined by site
Assists and supports team in all roles
Other duties as assigned
Required Qualifications
2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other setting that engages with customers
1+ years of revenue cycle experience in a healthcare/hospital setting
Intermediate level of proficiency with Microsoft Office products
Ability to work from 6:00am - 2:30pm Monday-Friday
Ability to work weekends on-call on a rotational basis
Must be 18 years of age or older
Preferred Qualifications
Epic Experience
Experience with electronic medical records
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution