Pre-Licensed Customer Service Representative - Remote
Teleperformance USA
Boston, MA
20 days ago
Job Description
Join Teleperformance USA as a Pre-Licensed Customer Service Representative and enjoy a dynamic remote work environment while receiving paid training to prepare for your State Insurance Exam. Be part of a supportive team where your efforts directly contribute to customer satisfaction and company success.
Key Responsibilities
Resolve complex consumer issues and advise first level representatives on high level issues
Assist policy holders with billing questions and concerns
Provide support to policy holders with any policy changes requested
Support policy holders needs by providing recommendations and adjusting as necessary
Required Qualifications
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Preferred Qualifications
6 months Call Center experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs