This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
As a Patient Access Specialist at Optum, you will play a vital role as the first point of contact for patients, ensuring they receive the necessary support in accessing healthcare services. This full-time position involves managing daily activities, verifying insurance eligibility, and enhancing operational efficiency to improve health outcomes.
Key Responsibilities
Verifies insurance eligibility and benefits on all assigned accounts
Obtains referral, authorization, and pre-certification information
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
Trains staff on computer systems and new processes
Functions as a Superuser for primary computer systems
Proactively identifies and leads department process improvement opportunities
Works on Special Projects as needed
Performs the duties of a Patient Access Representative
Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work full-time in any of our shifts during Monday to Sunday 7:30am to 8:15pm including the flexibility to work occasional overtime based on business need
Ability to work at any of our local sites as needed (Walnut Creek, Pleasanton, and Brentwood, CA)
Preferred Qualifications
1+ years of experience with prior authorizations
1+ years of experience working with electronic health records
Experience with using Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician's office, or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution