Intermediate Bank Disputes Specialist (Non-Fraud) - Sensitive Profile
USAA
Scottsdale, AZ
1 month ago
$43,680.00 - $67,840.00
Job Description
Join USAA as an Intermediate Bank Disputes Specialist to protect the financial interests of members by investigating and resolving transactional disputes. Work in a dynamic team environment while ensuring compliance with federal regulations and providing excellent customer service.
Key Responsibilities
Investigate moderately complex Fraud and Non-Fraud transactional disputes
Apply problem-solving skills and regulatory knowledge to resolve disputes
Determine cardholder liability based on investigations
Process recovery attempts through chargebacks and representments
Document investigation results in case management systems
Ensure risks are identified and controlled in accordance with policies
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of customer contact experience in a financial services organization
1 year of analytical problem-solving experience
Experience working under Federal Banking Regulations
Preferred Qualifications
1+ years Bank Disputes or Fraud experience within a financial institution
Knowledge of federal laws, rules, and regulations (Reg E, Reg Z, NACHA)
Proven experience identifying fraud vs non-fraud
US military experience or a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off and paid holidays16 paid volunteer hoursWellness programs and continuing education