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Job Description
As a Retail Store Manager at PetSmart, you will provide leadership oversight for store operations, ensuring safety and exceptional service for pets and their owners. You will drive company culture while achieving business goals and cultivating an engaged team to deliver outstanding customer experiences.
Key Responsibilities
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating
Builds an open-door culture in the store by engaging and listening to associates
Accountable for the pet parent experience and outcomes conducted over telephone, in person, or online
Leads the associate and pet parent experience at all levels
Evaluates operations and seeks opportunities to improve processes and services
Responsible for analyzing, root cause, and responding to a variety of reporting in all areas of the store
Manages expenses such as labor and supplies
Responsible for processing payroll weekly and managing labor within a budget
Required Qualifications
4-6 years of retail leadership or experience in a customer-focused environment
Full-time availability required
Flexibility in schedule
Proficiency in computer applications
Strong written and verbal communication skills
Ability to react under pressure and maintain composure
Strong organizational skills and attention to detail
Benefits & Perks
Paid bi-weeklyHealth benefits: medical, dental, vision401kTuition assistanceAssociate discounts and perksPaid time off for full-time associatesCareer pathingDevelopment opportunities