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Job Description
Join Quill as an Inside Sales-Reactivation Specialist and be part of a dynamic team aimed at reactivating dormant customer accounts. Utilize your sales skills to drive engagement and retention, helping to expand Quill's customer base while enjoying a range of benefits and a supportive work culture.
Key Responsibilities
Make daily calls to Quill customers who have not placed an order in 7+ months
Make daily calls to prospect locations affiliated with a managed customer entity
Accept inbound calls from customers affiliated with a managed entity
Negotiate pricing and process special quotes for various opportunities
Leverage customer intel to drive quality conversations
Support and grow an open book of business
Maintain robust communication between customers and account managers
Collaborate with sales specialists and support partners
Maintain accurate records in CRM
Seek ways to improve and apply coaching
Contribute to a positive team culture
Required Qualifications
High School Diploma or GED
6+ months of related experience in sales or customer service in a business-to-business environment
Ability to work onsite in Lincolnshire for in-person training during the first two weeks
Able to work an 8-hour shift between 7:00 AM-6PM and in person 4 days a week (hybrid model)
Knowledge of key Microsoft applications (Excel, PowerPoint, Outlook)
Preferred Qualifications
1+ years of experience in a sales environment
Proven ability to achieve sales role metrics
Strong organization and time management skills
Adaptable to a fast-paced organization with continuous change
Experience using CRM tools, salesforce.com or a comparable sales/CRM tool
Ability to demonstrate resiliency and handle rejection well
Enthusiastic, initiative-taking and willingness to share
Natural curiosity and desire to learn, grow and develop sales skillset
Ability to learn new tools, systems, and processes quickly
Benefits & Perks
Inclusive culture with associate-led Business Resource Groups112 Hours of PTO and Holiday ScheduleOnline and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programs