Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
Maywood, CA
13 days ago
Job Description
Join Blue Shield of California as a Manager for the Behavioral Health Utilization Management Intake team, where you'll lead operations, ensure regulatory compliance, and foster a collaborative work environment. This role combines leadership with strategic oversight to improve treatment authorization processes and staff performance.
Key Responsibilities
Oversee day to day operations and performance oversight
Manage a singular team or functional area
Establish operational objectives and monitor staff productivity
Partner with offshore management for regulatory compliance
Coaching and mentoring non-clinical staff
Identify process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years relevant experience
3 years of management experience
Understanding of management approaches
Functional expertise in area of responsibility
3 years of experience in a Call Center environment