Join DriveTime as a Loan Advisor and play a key role in helping customers navigate their auto loan payments. You'll collect overdue payments, negotiate plans, and maintain positive relationships, all while contributing to a supportive and dynamic work environment with great growth opportunities.
Key Responsibilities
Collect past due payments and negotiate payment plans while maintaining positive relationships with customers
Educate and negotiate with customers to influence them to make needed payments
Monitor and ensure regular follow-up on loan repayment agreements
Assist customers with debt repayment plans, including modifications and deferments
Utilize computer systems to handle skip tracing
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K) planCompany paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programPaid time off including wellness days and holidaysIn-house gymSocial events and team competitions