As an Associate Director in Customer Service Excellence at BCG, you will lead initiatives to transform client operations and enhance brand loyalty through innovative customer service strategies. You'll leverage your extensive experience to mentor teams and drive impactful recommendations, establishing yourself as a thought leader in the industry.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG’s intellectual capital
Manage and advise project teams
Scope and structure work
Onboard team members
Develop external profile and network
Coach and mentor others
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise
Recognized as a trusted advisor to senior executives
Expertise driving improvements across operations, people, and technology challenges
Excellent multi-tasking skills
Excellent verbal and written communication skills
Intellectual curiosity
Strong academics from top-tier institutions
Preferred Qualifications
Consulting experience
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Professional network within the industry
History of building industry and client relationships
Benefits & Perks
Zero dollar health insurance premiumsLow copays for medical visits and prescriptionsDental coverage with orthodontia benefitsVision insuranceGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid parental leave and family benefits