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Job Description
Join Teleperformance USA as a Customer Support Specialist and be a vital part of a dynamic team that delivers exceptional service. In this role, you will assist customers with their inquiries and concerns, utilizing your decision-making skills to resolve complex issues in a fast-paced environment. Enjoy diverse interactions and opportunities for career growth while benefiting from comprehensive training and support.
Key Responsibilities
Resolve complex consumer issues and advise first level representatives on high level issues.
Assist policy holders with billing questions and concerns.
Provide support to policy holders with any policy changes requested.
Support policy holders needs by providing recommendations and adjusting as necessary.
Required Qualifications
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Preferred Qualifications
6 months Call Center experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs