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Job Description
Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you will leverage your extensive experience to transform client operations and drive innovation. Lead projects, mentor teams, and become a recognized thought leader in the industry while enjoying a comprehensive benefits package.
Key Responsibilities
Transform customer service operations for clients
Build and contribute to BCG’s intellectual capital
Scope and structure project work
Onboard team members and guide throughout projects
Actively contribute to execution and content creation
Develop an external profile and network within the industry
Required Qualifications
10-15+ years of experience in customer service leadership roles
Track record of driving complex transformations through technology and process innovation
Direct responsibility for customer service operations
Deep functional expertise with a clear track record of IP development
Recognized as a trusted advisor to senior executives
Experience in driving improvements across operations, people, and technology challenges
Strong knowledge of leading technology solutions
Excellent communication skills
Intellectual curiosity in the Customer Service space
Preferred Qualifications
Consulting experience
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and eligible family membersLow copays for doctor visits and prescriptionsDental coverage including orthodontia benefitsVision insurance for glasses and contact lensesGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid parental leave and family benefits