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Job Description
The Director of Operations will oversee the agency's real estate portfolio across New York City, ensuring efficient property operations. This role involves managing teams, collaborating with vendors, and driving operational improvements to enhance service delivery and property safety.
Key Responsibilities
Supervise day-to-day operations for all agency properties
Monitor and ensure timely responses to sysaid tickets
Manage and mentor area managers and handyman teams
Collaborate with Mechanical, Electrical, and Plumbing contractors
Ensure compliance with life safety standards and regulatory codes
Develop performance metrics for operational effectiveness
Required Qualifications
Minimum of 10 years working as a tradesperson
At least 5 years of managerial experience
Experience with technical building systems
Proficient in Microsoft Office Suite
Fluent in English
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements and contract management
Ability to develop and analyze performance metrics
Prior experience managing large real estate portfolios