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Job Description
Join Optum as an Associate Patient Care Coordinator to enhance patient experiences in a supportive role. You'll manage patient check-ins, assist with onboarding, and ensure seamless communication between patients and clinical staff, contributing to a transformative approach in behavioral health care.
Key Responsibilities
Review each patient’s chart prior to appointments
Complete patients check in and check out
Assist with onboarding new patients
Process payments or co-pays
Assist in update and/or scheduling of existing patients
Answer phone calls and return voicemails
Support prescribers in filing prior authorizations
Order and restock supplies
Monitor clinician/admin inbox and respond accordingly
Ensure all locations are welcoming and adhere to brand guidelines
Secure patient information and maintain confidentiality
Obtain and record vital signs and patient history
Administer screening tools
Required Qualifications
High School Diploma / GED (or higher)
1+ years of experience in an office environment (preferably in a mental health or medical setting)
Preferred Qualifications
Experience with insurance verification
Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs)
Basic understanding of medical terminology
Ability to interpret a variety of data and instructions
Written and verbal communication skills
Ability to work independently and as part of a team
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan optionsParticipation in a Health Spending Account or a Health Saving accountDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits