Join Optum as an Associate Tech Support Analyst, providing essential on-site IT support to clinicians and practice managers. You'll troubleshoot and resolve technical issues, ensuring smooth operations in a dynamic clinical environment while promoting health equity on a global scale.
Key Responsibilities
Serve as the on-site escalation point of contact for technical assistance
Perform on-site troubleshooting and provide effective communication to customers
Log and record issues and resolutions
Participate in On-Call rotation for after-hours support
Install and maintain workstations, printers, and networked devices
Diagnose and resolve a wide variety of hardware and software problems
Work with minimal direction and manage heavy workload
Support internal staff and external clients by resolving issues
Maintain a knowledge base for problem resolution
Required Qualifications
High School Diploma/GED (or higher)
3+ years of full-time work experience in Information Technology
3+ years of experience with providing IT Desktop Support
3+ years of experience in installing software applications and performing hardware upgrades
3+ years of experience in installing and supporting networked devices
3+ years of experience with Microsoft Office products and Windows Operating System
Ability to work on-site at 2175 Park Place, El Segundo, CA
Access to reliable transportation & valid US driver's license
Preferred Qualifications
Asset management experience
Ability to communicate effectively, both orally and in writing
Ability to analyze and create solutions based upon data available
Ability to use time and resources effectively
Strong deductive skills in analyzing problematic systems
Able to prioritize and execute on multiple projects in a high-pressure environment
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution