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Job Description
Join Optum as an Associate Tech Support Analyst, where you will provide essential on-site IT support to clinicians, ensuring smooth operational workflows. Your role will involve troubleshooting, installing IT equipment, and facilitating effective communication to enhance health outcomes. Be part of a diverse team that is dedicated to advancing health equity.
Key Responsibilities
Serve as the on-site escalation point of contact for clinicians seeking technical assistance
Perform on-site troubleshooting and diagnostics
Provide effective communication to customers
Log and record issues and resolutions
Participate in On-Call rotation for after-hours support
Install and maintain workstations, printers, and other IT equipment
Provide technical expertise and training to end-users
Coordinate new access needs and security changes
Ensure security of all IT assets
Maintain an inventory process for equipment and software
Required Qualifications
High School Diploma/GED (or higher)
3+ years of full-time work experience in Information Technology
3+ years of experience with providing IT Desktop Support
3+ years of experience in installing software applications and performing hardware upgrades on desktop computers
3+ years of experience in installing and supporting networked devices such as printers and scanners
3+ years of experience with Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies, and HP hardware platforms
Ability to work on-site at 2175 Park Place, El Segundo, CA
Access to reliable transportation & valid US driver's license
Preferred Qualifications
Asset management experience
Ability to communicate effectively, both orally and in writing
Ability to analyze and create solutions based upon data available
Ability to use time and resources effectively and efficiently
Strong deductive skills in analyzing problematic systems
Able to prioritize and execute on multiple projects in a high-pressure environment
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution