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Job Description
Join Optum as an Associate Patient Care Coordinator in Holden, MA, where you'll play a vital role in supporting patient care processes, enhancing customer service, and collaborating with healthcare teams to improve health outcomes. Enjoy a culture of inclusion, comprehensive benefits, and opportunities for career growth while making a positive impact in the community.
Key Responsibilities
Answer phones and schedule appointments
Assist callers with questions or concerns
Greet patients and manage wait time
Complete check-in and check-out tasks including insurance verification
Collect co-payments and issue receipts
Manage medical records and correspondence
Establish and maintain effective working relationships with patients and staff
Perform other related duties as assigned
Set up and clean coffee and water station
Assist with keeping the break room in good order
May be required to travel locally up to 10% of the time
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
Preferred Qualifications
1+ years of experience working in a healthcare or medical office setting
EMR or EPIC experience
Working knowledge of general office procedures
Basic knowledge of Microsoft applications
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Savings AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)