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Job Description
Join Optum as an Associate Patient Care Coordinator and make a direct impact on health outcomes while providing exceptional patient service in a fast-paced environment. Enjoy a competitive salary, comprehensive benefits, and a supportive culture focused on inclusion and career development.
Key Responsibilities
Provide patient-oriented service in a clinical or front office setting
Perform clerical and administrative duties related to patient care
Communicate with patients and families to complete the registration process
Utilize computer systems to enter or verify patient data
Collect patient co-pays and discuss financial obligations
Schedule appointments for patient services prior to hospital discharge
Generate, review, and analyze patient data reports
Required Qualifications
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
Must be 18 years of age or older
Experience with Microsoft Office products
Preferred Qualifications
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending or Health Saving accountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee Assistance ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)