As a Client Relationship Manager at Cognizant, you will drive business success by managing key client accounts in the Banking & Financial Services sector. Your role will involve building trusted relationships, understanding client needs, and leading project teams to enhance client satisfaction and account profitability.
Key Responsibilities
Build trusted relationships with client stakeholders
Understand the client environment, issues, and priorities
Work with clients to define their problems and co-create solutions
Drive RFPs/proactive bids regarding renewals, extensions, and expansions
Track BFS industry trends relevant to client business and bring forth proactive ideas
Serve as the day-to-day point of contact for clients
Responsible for backlog growth including renewals and extensions of current engagements
Lead onsite project teams and ensure they understand the client environment
Required Qualifications
Minimum 10 years of experience in a client-facing role in a consulting firm or an account/engagement management role in IT professional services within BFS vertical
Experience managing Client P&L of $15+ million including reporting and metric assessment
Ability to influence and communicate effectively with business stakeholders up to the C-Suite
Ability to interface at all levels of an organization
Excellent oral and written communication skills and executive presentation and persuasion skills
Bachelor’s degree
Preferred Qualifications
MS or MBA degree
Strong background in a project environment and application development in the BFS vertical
Proven ability to contribute to new business development efforts
Must be detail-oriented and able to manage and maintain all facets of complex assignments
Demonstrable problem-solving abilities with the aptitude to identify strategic solutions
Flexibility to work among diverse corporate environments and audiences
Benefits & Perks
Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan