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Job Description
Join to apply for the Claims Resolution Analyst - Hybrid role at Acosta Group
Join to apply for the Claims Resolution Analyst - Hybrid role at Acosta Group
This position will be responsible for processing and handling any claims that are incomplete or escalated for validation. This person will also be responsible for analyzing claims and making decisions about their validity. This position will be responsible for processing and handling any claims that are incomplete or escalated for validation. This person will also be responsible for analyzing claims and making decisions about their validity. Process escalated claims, assesses the reason for the escalation, and provides resolution in priority order as directed by the Supervisor.
Searches for and links invoices, contracts, and Proof of Performance to claims as needed.
Uses systems, reports, and Standard Operating Procedures to work assigned claim steps and gather supporting claims information.
Processes invalid claims in accordance with set policies and guidelines.
Corrects and resolves claims “clean passed” in error.
Reviews claims dashboard for actionable items on a frequent basis.
Meets or exceeds client and customer goals and requirements
Makes the final decision on claims validity for escalated claims
Contacts Sales, clients, customers, and management team for information as needed.
Proactively managers client and customer target dates to ensure claims are processed in a timely manner.
Communicates with clients and customers on a regular basis and provides value added solutions.
Escalates appropriately to the supervisor when needed to get information or handle complex client and customer situations.
Monitors specific escalations data to determine the root cause of an escalation, where it originated and why it occurred.
Discusses defect issues with Sales, clients, customers, and management team and works with them to address the root cause.
Recognizes and provides solutions for operational obstacles that delay work completion on claims issues.
High School Diploma/GED
Work Experience
Four years of claims experience preferred
Food brokerage experience and/or client experience in sales administration is strongly preferred
Accepts accountability for job performance; Must be able to operate a calculator, computer, printer, fax machine, telephone, copier, and shredder.
Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.
With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.
Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Sales Support
Position Type: Full time
Business Unit: Sales
Employment type Full-time
Job function Finance and Sales
Industries Business Consulting and Services
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