Join Macy's as a Backstage Captain where you will advocate for customers and support colleagues in delivering exceptional service. This dynamic role offers opportunities for career advancement in a fun and rewarding environment. Enjoy comprehensive benefits and contribute to memorable experiences for our customers.
Key Responsibilities
Fulfilling customer orders and merchandising
Leading colleagues in task execution
Role modeling customer service excellence
Ensuring high-level customer service
Promoting Macy's mobile app
Planning and monitoring store activities with People Leaders
Providing feedback to improve customer experience
Performing store opening and closing procedures
Educating colleagues on point of sale technology
Required Qualifications
Flexible availability including days, evenings, weekends, and holidays
Effective communication skills
Adaptability to changing customer expectations
Self-starter
High school diploma or equivalent
Preferred Qualifications
1-2 years of direct retail experience
Benefits & Perks
Comprehensive health and wellness coverage401(k) matchPaid time off and eight paid holidaysMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance ProgramTuition reimbursement