Join Teleperformance USA as a Licensed Insurance Representative and be the voice of our team, assisting customers with their inquiries in a dynamic remote environment. With opportunities for growth, you’ll play a vital role in delivering excellent service while enjoying supportive benefits.
Key Responsibilities
Connect with customers via phone/email/chat/social media to address questions and concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Required Qualifications
Ability to work remotely in a virtual team environment
Over 18 years of age
High School Graduate or GED
Possess home state Life & Health Insurance License
Proven oral & written communication skills
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Ability to type 25 wpm
Comfort with desktop computer system
Preferred Qualifications
6 months Customer service experience preferred
Benefits & Perks
Paid TrainingCompetitive WagesEmployee wellness and engagement programs