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Job Description
Join Empower as a Financial Customer Service Professional in a flexible remote setting. You'll support customers in their retirement savings journey with excellent service while developing your career through comprehensive training and support. Embrace a culture of inclusivity and volunteerism at Empower.
Key Responsibilities
Provide excellent service within the call center for retirement savings accounts
Educate and empower customers without cold calling or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes as directed by customers
Train and study to obtain FINRA Series 6 & 63 licenses
Required Qualifications
Associates degree or higher
At least one year of customer service experience or two+ years of customer service experience
Availability to work a 40-hour work week, outside of traditional business hours
Capability to work overtime as required
Preferred Qualifications
Fluency in both English and Spanish
Financial Services or call center experience
FINRA series 6 and 63 or higher equivalent licensure
Passion for providing quality customer service
Desire to engage with customers over the phone
Attention to detail and ability to learn financial industry policies
Benefits & Perks
Medical, dental, vision, and life insurance401(k) plan with company matching contributionsTuition reimbursement up to $5,250/yearGenerous paid time off, including ten paid company holidays and three floating holidaysPaid volunteer time — 16 hours per calendar yearLeave of absence programs including paid parental leaveBusiness Resource Groups for diverse internal networks