Manager, Healthcare Customer Service Support Operations

Building our Future Together. FXI is a leading manufacturer of polyurethane foam, which provides an array of comfort solutions for the Bedding, Furniture and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. We have created a "molecules to doorstep" business model that leverages our leading innovation, scale, and footprint to deliver our own brands as well as other leading brands to the market and to consumers doorsteps. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. We provide one of the broadest sets of comfort solutions to the broadest set of industry players, through the broadest manufacturing platform in the industry. You will find FXI's comfort technologies inside countless applications you encounter every day. Everywhere comfort is needed, FXI's innovations lead the way! Ensure that adequate training related to work processes, safety, health and environmental concerns, and job responsibilities are conducted with employees Provide daily production formulations, plan work schedules and assign duties to maintain adequate staffing levels, to ensure that activities are performed effectively, and to respond to fluctuating workloads Data entry, record keeping and reporting for the department as needed Collaborate with employees and managers to solve work-related problems Coordinates with Sales and Management concerning foam requirements Check specifications of materials against information contained in work orders to ensure quality of product Ensure all foam testing requirements are adhered to and carried out by trained personnel Identity opportunities within the department and plant for continuous improvement in quality of foam and work processes Evaluate employee performance: Process the orders in order to communicate material flow, and follow up on rush, sample or shortage orders Check all equipment, tools, PPE to be sure all is in proper & safe condition Ensure that workers are using personal protective equipment, complying with all safety/environmental policies and using safe work practices Coordinates with the Human Resource Department and Plant Management to document infractions and discipline employees for poor performance, violation of safety practices, and other policy/rule violations, as necessary Report changes in production that affect the essential job duties, minimum job requirements and possible safety hazards for jobs in areas of responsibility to the HR Department/Safety Coordinator to ensure job descriptions and JSAs are kept current Ensure good housekeeping practices are maintained and proactively identify/eliminate potential safety hazards in the work area Check the quality of material coming into departments and monitor the status of various orders Maintain adequate foam and chemical inventory levels. Order and receive chemicals and other materials Relay any necessary information to plant personnel Coordinate with Maintenance Department to maximize equipment utilization Utilize lean manufacturing principles to meet KPI goals Other duties as assigned by supervisor or plant manager 5 years + of supervisory experience in a manufacturing setting 2+ years of chemical operations experince Previous work experience in a Foam Pouring/Fabrication Facility is a plus Possess strong knowledge of chemicals Ability to apply knowledge of algebra and basic math skills (addition, subtraction, multiplication and division) to necessary operations Aware of the principles and processes for providing customer service: Including meeting quality standards and evaluating customer satisfaction Ability to adhere to company policies and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation Ability to extract and compile a range of data from written sources, individuals, or multiple work order Skilled use of word processors, spreadsheets and other programs, such as Visual Basic. Knowledge of production processes, quality control, costs, and other techniques for maximizing the ability to find errors and correct them Ability to effectively present information and answer questions from managers, customers, sales force, etc. Employment type Employment type Full-time Industries Manufacturing Sign in to set job alerts for “Manager” roles. Full Time Supervisor, Tanger, Memphis/Southaven, MS Southaven, MS $100,360.Full Time Store Manager - Southaven Town Center Memphis, TN $62,500.Quality Manager - Quality Control, ISO Standards, QMS Southaven, MS $90,000.District Manager in Training - Memphis Area Branch Manager-General Tool-Relocation Assistance and/or Signing Bonus Memphis, TN $65,000.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #