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Job Description
Join USAA as the AVP, Agency Product and Operations, where you'll lead large teams to drive sales and growth of specialty insurance solutions. Enjoy a flexible work environment, competitive salary, and generous benefits while making a real impact in the military community.
Key Responsibilities
Directs and monitors operational activities and growth of agency products
Provides guidance on marketing strategies
Ensures compliance and risk management
Develops and manages workforce talent
Drives continuous improvement in team standards
Develops and implements business strategy and objectives
Leads prioritization and strategy for product portfolio
Maintains awareness of industry trends and developments
Ensures risks are identified and controlled
Required Qualifications
Bachelor’s Degree OR 4 years of related experience
10 years of progressive insurance or financial services related experience
6 years of people leadership experience
Demonstrated successes in driving distribution and service strategies
Leadership experience in developing distribution strategies
Comprehensive knowledge of the insurance regulatory environment
Advanced facilitation, collaboration and consensus building skills
Preferred Qualifications
Recent experience leading large contact center teams within P&C Distribution & Service
Proven track record in sales/service strategy
Experience optimizing performance in contact centers
Industry knowledge and background
Experience in digital distribution
Deep understanding of call center metrics
Financial Acumen and P&L experience
US military experience through service or as a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursWellness programsCareer path planning and continuing education