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Job Description
As a Retail Print Sales Supervisor at Staples, you will lead a team in delivering total print solutions to customers while fostering a collaborative retail culture. This role emphasizes customer engagement, operational excellence, and the development of associates, all contributing to a fun and productive work environment.
Key Responsibilities
Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
Drive customer satisfaction by focusing on customer engagement, quality, and the community
Coach associates in exceptional service, consultative selling, and total solutions
Lead and develop a team committed to operational excellence in driving profitable sales & margin
Consult with customers, ask open-ended questions to offer appropriate options and deliver total print solutions to drive sales
Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach
Required Qualifications
Able to work a flexible schedule based on the store's needs
Experience directing a team and/or supervising others while managing many priorities
Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
Attention to detail and keen eye for noticing quality issues
Manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Experience overcoming objection and engaging with customers to understand their needs
Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Benefits & Perks
Full-time hoursGenerous paid time offCareer development programWeekly payBonus plan eligible401(k) with company matchFull medical, dental and vision insuranceAssociate discounts on merchandise, services, and warranty plansDiscounts at hundreds of retailers, restaurants and more