Senior Auto Claims Specialist (Hiring Immediately)
USAA
Colorado Springs, CO
1 month ago
$56,240 - $90,180
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Job Description
Join USAA as a Senior Auto Claims Specialist and make a meaningful impact by aiding our military community with their auto insurance claims. You'll manage complex claims and provide exceptional service while working in a supportive and flexible environment.
Key Responsibilities
Investigate and determine coverage and liability for complex auto claims
Negotiate liability for comparative negligence
Identify coverage concerns and create SIU referrals
Gather information from multiple parties to determine liability
Evaluate and negotiate settlement of automobile claims
Document thought process for claims decisions
Collaborate with business partners for claims resolution
Support workload surges and CAT response operations
Ensure compliance with risk and compliance policies
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of customer service experience
1 year of experience handling low to moderately complex auto non-injury liability claims
Experience determining auto liability coverage
Proficient knowledge and understanding of the auto claims contract
Demonstrated negotiation, investigation, communication, and conflict resolution skills
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
Ability to organize, analyze, and effectively determine risk and appropriate response
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
Preferred Qualifications
US military experience
Bachelor's degree
Active Adjuster's License
1-2 years recent multi-vehicle claims liability experience
Guidewire Claims Center experience
Dispute resolution experience
1-2 years total loss handling experience
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off program with paid holidays and volunteer hoursCareer path planning and continuing education