Per Diem Patient Services Representative Associate - Saint Paul, MN
Optum
Mendota Heights, MN
11 days ago
$16.00 - $28.85
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Job Description
Join Optum as a Per Diem Patient Services Representative Associate where you'll play a vital role in supporting patients in navigating their healthcare needs. This position offers a rewarding opportunity to make a significant impact on health outcomes while being part of a diverse and inclusive team.
Key Responsibilities
Greet and welcome patients in person
Collect and verify demographic, insurance, and benefits information
Check in and interview patients to complete required paperwork
Obtain and explain cost information to patients
Address and resolve claim issues or registration errors
Provide customer service for inbound and outbound calls
Assist in scheduling add-on appointments
May mentor other staff and gather medical record information
Support dynamic needs of the healthcare environment
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours for training
Ability to work on a Per Diem basis, at least 1 shift per week
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
$750 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution